Master Refund Policy

Abra AI LLC: Master Refund Policy

Version 2.1

Effective Date: September 29, 2026

1. Introduction

This Master Refund Policy applies to all products and services purchased from Abra AI LLC, a Delaware limited liability company ("Abra AI LLC," "we," "us," or "our"), whether purchased through Whop, directly from muddventures.com, or through any other channel.

This Policy is incorporated by reference into our Master Terms of Service, available at showtime.muddventures.com/legal/terms.

Refund eligibility depends on the specific product purchased. Each product has its own refund window, refund amount, and engagement requirements as described in this Policy and in the applicable Product Addendum.

2. Product-Specific Refund Terms

2.1 Showtime Skill Pack

Refund terms for the Showtime Skill Pack are governed by the Showtime Skill Pack Product Addendum. See the addendum for refund window, eligibility conditions, supported stack requirements, and the refund request process.

2.2 Operator Council

Refund terms for the Operator Council are governed by the Operator Council Product Addendum. See the addendum for refund window, eligibility conditions, and the refund request process.

2.3 Abra AI Premier

Refund terms for Abra AI Premier are governed by the Abra AI Premier Product Addendum. See the addendum for refund window, eligibility conditions, and the refund request process.

2.4 WhopDoc

WhopDoc is a recurring membership with monthly and annual plans. Pricing and billing frequency are displayed at checkout. This section and https://whopdoc.com/refund-policy govern WhopDoc only and control conflicting general refund provisions for that product.

First payment: A full refund of the initial WhopDoc membership payment may be requested within seven calendar days of that payment, for either a monthly or annual plan. No course-completion, community-posting or other engagement requirement applies. The window does not restart on cancellation, rejoining or plan changes.

Renewals: Subsequent monthly and annual subscription payments are not eligible for discretionary refunds. Cancelling does not refund a renewal already paid. Mandatory refunds and billing-error remedies remain available.

Cancellation and nonpayment: Cancel before the renewal date through the membership controls in your Whop account to stop future charges. Cancellation normally takes effect at the end of the current paid period; access ends when the paid entitlement expires or is revoked, and a refunded subscription may end earlier. Nonpayment results in cancellation under Whop's payment-failure handling. Payment retries may occur before cancellation, so cancel explicitly if you do not want to renew. Cancelling and requesting a refund are separate actions.

Requests: Email team@muddventures.com with the subject WhopDoc refund request, purchase email and transaction details within the refund window. Never send full card details or passwords. We respond within five business days and submit approved refunds to the original payment method within seven business days; bank processing may take additional time. A timely eligible request remains timely during review.

Protected rights: Nothing in this WhopDoc policy limits statutory withdrawal rights, remedies for defective or undelivered services, billing-error remedies, or bank and card-issuer dispute rights. Where applicable, these take priority over the seven-day window and renewal restriction. For WhopDoc, a general seven-day billing-error reporting cutoff or automatic penalty for exercising protected dispute rights does not limit these protections. Other products' engagement gates do not apply. Changes apply prospectively and do not retroactively remove existing rights or alter other products' policies.

3. Cross-Product Provisions

3.1 Billing Errors

If you were charged in error (duplicate charge, incorrect amount, charge after cancellation, charge for a product you did not authorize), you are entitled to a full refund regardless of the engagement requirements above. You must report the billing error within 7 days of the charge by emailing team@muddventures.com with the date, amount, and nature of the error.

3.2 Service Unavailability

If a product or service is unavailable for an extended period (more than 7 consecutive days for ongoing products) due to an Abra AI LLC-side issue, the refund window is paused for the duration of the unavailability. We will communicate the pause and resumption by email.

3.3 Chargebacks

We expect customers to contact us first to resolve any billing or product issue. If you initiate a chargeback through your card issuer instead of contacting us:

a. Your access to all Abra AI LLC products will be suspended immediately upon receipt of the chargeback notice and remain suspended through the dispute period

b. If the chargeback is upheld in your favor and you have not received a refund through this Policy, you will be permanently banned from all Abra AI LLC products and services

c. We reserve the right to submit purchase records, engagement logs, communication records, and any other evidence to your card issuer to dispute the chargeback

d. We reserve the right to pursue the disputed amount through collections if appropriate

If you have a billing or product concern, contact team@muddventures.com first.

3.4 Refund Process

To request a refund:

a. Email team@muddventures.com with the subject line "Refund Request"

b. Include your name, the email address used for purchase, the product name, the date of purchase, and the reason for the request

c. We will respond within 5 business days

d. If approved, refunds will be processed within 7 business days to the original payment method

Refunds are processed in U.S. dollars. Currency conversion fees, foreign transaction fees, and similar charges from your bank or card issuer are not refundable by Abra AI LLC.

4. Governing Law and Dispute Resolution

This Refund Policy is governed by the laws of the State of Arizona. Disputes are resolved through binding arbitration administered by the American Arbitration Association as described in Section 13 of the Master Terms of Service.

5. Contact

Abra AI LLC

8 The Green, Suite A, Dover, DE 19901

Email: team@muddventures.com

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By purchasing any Abra AI LLC product or service, you acknowledge that you have read, understood, and agree to this Master Refund Policy.